Refund policy

MossFeel Decore – Returns Policy

We’re confident you’ll love our décor—but if not:

  • Return Window: Replacements (or by extension returns) accepted within 7 days of delivery. MossFeel Decore+1
  • Condition: Items must be unused, with all tags and original packaging.
  • Exclusions: Customized or fragile items may be non-returnable—clarify according to your product range.
  • Return Shipping: Paid by the customer unless the item is defective or sent in error.
  • How to Initiate: Contact us via the Contact page.
  • Review Process: We'll assess the returned item and inform you about the outcome.

MossFeel Decore – Refund Policy

  • When Refunds Are Issued: After inspection and approval of the returned item.
  • Refund Method: Processed to the original payment method within 5–10 business days.
  • Defective/Incorrect Items: Eligible for full refund or replacement at no additional cost.
  • Shipping Charges: Original shipping fees are non-refundable, except for store error cases.
  • Rejected Returns: If return conditions aren't met, refund may be refused.